Privacy Policy
Privacy Policy
How Lammi collects, uses and protects your information.
How Lammi collects, uses and protects your information.
Lammi AI Pty Ltd (ACN 703 493 912)
Lammi AI Pty Ltd (ACN 703 493 912)
Effective date: 1st July 2026
Effective date: 1st July 2026
Last updated: 9th November 2026
Last updated: 9th November 2026
This Privacy Policy explains how Lammi AI Pty Ltd (ACN 703 493 912) ("Lammi", "we", "us" or "our") collects, uses, discloses and protects your personal information when you use the Lammi mobile application and related services (the "App"). Lammi is a gaming help app. Ask Lammi answers your gaming questions by searching guides, videos, websites and Flock chats, then summing them up in one clear answer with links to its sources. The App also includes The Flock, a community where players can join game groups, chat and help one another.
This Privacy Policy explains how Lammi AI Pty Ltd (ACN 703 493 912) (“Lammi”, “we”, “us” or “our”) collects, uses, discloses and protects your personal information when you use the Lammi mobile application and related services (the “App”). Lammi is a gaming help app. Ask Lammi answers your gaming questions by searching guides, videos, websites and Flock chats, then summing them up in one clear answer with links to its sources. The App also includes The Flock, a community where players can join game groups, chat and help one another.
By downloading, accessing or using the App, you agree to the collection and use of information in line with this policy. If you do not agree, please do not use the App.
By downloading, accessing or using the App, you agree to the collection and use of information in line with this policy. If you do not agree, please do not use the App.
Information we collect
Information we collect
We aim to collect only the information we need to run the App, and we try to keep the amount of personal information we hold to a minimum. We collect the following categories of information so that the App can work and improve.
We aim to collect only the information we need to run the App, and we try to keep the amount of personal information we hold to a minimum. We collect the following categories of information so that the App can work and improve.
Information you provide directly
Information you provide directly
Account details. When you create an account we collect details such as your username or display name, email address and password. If you sign in using Sign in with Apple, we receive basic account details from Apple, such as your name and email address.
Account details. When you create an account we collect details such as your username or display name, email address and password. If you sign in using Sign in with Apple, we receive basic account details from Apple, such as your name and email address.
Profile information. Any details you choose to add to your profile, such as an avatar, bio or favourite games.
Profile information. Any details you choose to add to your profile, such as an avatar, bio or favourite games.
Gaming preferences. Information about your gaming that you share with us, such as the types of games you play, games you have played, and your answers to onboarding or questionnaire questions. We use this to personalise your experience and for marketing.
Gaming preferences. Information about your gaming that you share with us, such as the types of games you play, games you have played, and your answers to onboarding or questionnaire questions. We use this to personalise your experience and for marketing.
Content you create. Messages, questions, tips, comments and other content you post in the community, along with bookmarks and saved items.
Content you create. Messages, questions, tips, comments and other content you post in the community, along with bookmarks and saved items.
AI prompts. The questions and prompts you send to the AI assistant.
AI prompts. The questions and prompts you send to the AI assistant.
Support and contact. Information you give us when you contact support, report content or send feedback.
Support and contact. Information you give us when you contact support, report content or send feedback.
Information collected automatically
Information collected automatically
Usage data. How you interact with the App, such as features used, searches run and session times.
Usage data. How you interact with the App, such as features used, searches run and session times.
Device and technical data. Device type and model, operating system and version, app version, language settings, time zone, and unique device or installation identifiers.
Device and technical data. Device type and model, operating system and version, app version, language settings, time zone, and unique device or installation identifiers.
Diagnostics. Crash reports, performance data and error logs that help us keep the App stable.
Diagnostics. Crash reports, performance data and error logs that help us keep the App stable.
Approximate location. A general location may be inferred from your IP address. We do not collect precise GPS location.
Approximate location. A general location may be inferred from your IP address. We do not collect precise GPS location.
Information from third parties
Information from third parties
We may receive information from service providers that help us run the App, such as authentication, analytics and crash reporting providers, and from Apple when you download or subscribe through the App Store.
We may receive information from service providers that help us run the App, such as authentication, analytics and crash reporting providers, and from Apple when you download or subscribe through the App Store.
How we use your information
How we use your information
We use your information to:
We use your information to:
Provide, operate and maintain the App and its features.
Provide, operate and maintain the App and its features.
Generate AI answers and personalise build recommendations and search results.
Generate AI answers and personalise build recommendations and search results.
Use your gaming preferences and questionnaire answers to personalise your experience and to send you relevant offers and marketing, where permitted by law. You can opt out of marketing at any time.
Use your gaming preferences and questionnaire answers to personalise your experience and to send you relevant offers and marketing, where permitted by law. You can opt out of marketing at any time.
Run the community, including The Flock, game groups, chats and friends.
Run the community, including The Flock, game groups, chats and friends.
Create and manage your account and keep it secure.
Create and manage your account and keep it secure.
Manage your subscription and provide the features it unlocks.
Manage your subscription and provide the features it unlocks.
Respond to your questions, support requests and reports.
Respond to your questions, support requests and reports.
Understand how the App is used so we can fix problems and improve it.
Understand how the App is used so we can fix problems and improve it.
Detect, prevent and address fraud, abuse, spam and breaches of our terms.
Detect, prevent and address fraud, abuse, spam and breaches of our terms.
Send you service messages and, where you have not opted out, updates about the App.
Send you service messages and, where you have not opted out, updates about the App.
Comply with our legal obligations and enforce our terms.
Comply with our legal obligations and enforce our terms.
Where required by law, we rely on a lawful basis to process your information, including your consent, the performance of our agreement with you, our legitimate interests in running and improving the App, and compliance with legal obligations.
Where required by law, we rely on a lawful basis to process your information, including your consent, the performance of our agreement with you, our legitimate interests in running and improving the App, and compliance with legal obligations.
AI features and your prompts
AI features and your prompts
The App uses artificial intelligence to answer your gaming questions and generate recommendations. Lammi uses trusted AI partners to write its answers. Right now these are NVIDIA’s Nemotron models, which we access through OpenRouter. Your question and related context are sent to them only to create your answer. We have set up our accounts so they do not use your prompts to train their models. They may keep this data for a short time for safety checks before deleting it. We also use these models to keep the community safe and to help players understand each other. Flock posts, replies and public group chats are checked by Lammi Police (AI moderators). Lammi Police doesn’t read your direct messages or private group chats. If you report a player from a direct message, their last 5 messages in that chat are checked by Lammi Police and sent to our team so we can look into it. Your own messages aren’t included. Posts may also be sent to work out what language they are in, or to translate them when you tap See translation. Like your questions, this is not used to train their models. To find guides for your answer, Lammi sends your question as a web search to Parallel Web Systems. They don’t receive your name, email or account details.
The App uses artificial intelligence to answer your gaming questions and generate recommendations. Lammi uses trusted AI partners to write its answers. Right now these are NVIDIA’s Nemotron models, which we access through OpenRouter. Your question and related context are sent to them only to create your answer. We have set up our accounts so they do not use your prompts to train their models. They may keep this data for a short time for safety checks before deleting it. We also use these models to keep the community safe and to help players understand each other. Flock posts, replies and public group chats are checked by Lammi Police (AI moderators). Lammi Police doesn’t read your direct messages or private group chats. If you report a player from a direct message, their last 5 messages in that chat are checked by Lammi Police and sent to our team so we can look into it. Your own messages aren’t included. Posts may also be sent to work out what language they are in, or to translate them when you tap See translation. Like your questions, this is not used to train their models. To find guides for your answer, Lammi sends your question as a web search to Parallel Web Systems. They don’t receive your name, email or account details.
When you use these features, your prompts and related context are processed to generate a response and may be stored to provide the feature, keep your history and improve the App. Please do not include sensitive personal information in your prompts. AI generated responses may be inaccurate or incomplete and are provided for general help only.
When you use these features, your prompts and related context are processed to generate a response and may be stored to provide the feature, keep your history and improve the App. Please do not include sensitive personal information in your prompts. AI generated responses may be inaccurate or incomplete and are provided for general help only.
Twitch clips and highlights
Twitch clips and highlights
Some Ask Lammi answers show clips and highlights from Twitch. Lammi uses the Twitch API to find them. We don’t access your Twitch account, and we don’t share your personal information with Twitch. Clips and highlights play in Twitch’s own player and are provided by Twitch, and Twitch’s Privacy Notice applies: https://www.twitch.tv/p/en/legal/privacy-notice/
Some Ask Lammi answers show clips and highlights from Twitch. Lammi uses the Twitch API to find them. We don’t access your Twitch account, and we don’t share your personal information with Twitch. Clips and highlights play in Twitch’s own player and are provided by Twitch, and Twitch’s Privacy Notice applies: https://www.twitch.tv/p/en/legal/privacy-notice/
YouTube videos
YouTube videos
Some Ask Lammi answers suggest YouTube videos. Lammi finds them through its web search and gets each video’s title, channel and thumbnail from YouTube. We don’t access your YouTube or Google account, and we don’t share your personal information with YouTube. Thumbnails load from YouTube, so YouTube may see your device’s IP address, like any image on a website. When you tap a video, it opens in the YouTube app or on the YouTube website, and Google’s Privacy Policy applies: https://policies.google.com/privacy
Some Ask Lammi answers suggest YouTube videos. Lammi finds them through its web search and gets each video’s title, channel and thumbnail from YouTube. We don’t access your YouTube or Google account, and we don’t share your personal information with YouTube. Thumbnails load from YouTube, so YouTube may see your device’s IP address, like any image on a website. When you tap a video, it opens in the YouTube app or on the YouTube website, and Google’s Privacy Policy applies: https://policies.google.com/privacy
Game covers and artwork
Game covers and artwork
Game covers and artwork load from IGDB, so IGDB may see your device’s IP address, like any image on a website. We don’t share your personal information with IGDB.
Game covers and artwork load from IGDB, so IGDB may see your device’s IP address, like any image on a website. We don’t share your personal information with IGDB.
Community and public content
Community and public content
Lammi is a social App. Content you post in the community, your username and your profile details may be visible to other users and to the public. Please be mindful that anything you share publicly can be seen, copied and shared by others. We are not responsible for information you choose to make public.
Lammi is a social App. Content you post in the community, your username and your profile details may be visible to other users and to the public. Please be mindful that anything you share publicly can be seen, copied and shared by others. We are not responsible for information you choose to make public.
Public content you post, such as Flock posts and replies, may also be used to improve the App, develop new features and services, and train and improve our AI, as set out in our Terms of Service. Private group messages and direct messages are not used for this. They are only used to run those features, keep the App safe and enforce our Terms.
Public content you post, such as Flock posts and replies, may also be used to improve the App, develop new features and services, and train and improve our AI, as set out in our Terms of Service. Private group messages and direct messages are not used for this. They are only used to run those features, keep the App safe and enforce our Terms.
To keep the community safe, public content such as Flock posts, replies and public group chats may be moderated using automated tools and human review, so we can detect and remove harmful, abusive, illegal or rule breaking content. Direct messages and private group chats are only looked at when someone in the chat reports them. We provide tools to report and block content and users. We may remove content or suspend accounts that breach our community rules or terms of use.
To keep the community safe, public content such as Flock posts, replies and public group chats may be moderated using automated tools and human review, so we can detect and remove harmful, abusive, illegal or rule breaking content. Direct messages and private group chats are only looked at when someone in the chat reports them. We provide tools to report and block content and users. We may remove content or suspend accounts that breach our community rules or terms of use.
Payments and subscriptions
Payments and subscriptions
Lammi offers optional paid plans, including monthly and yearly subscriptions. All payments are processed by Apple through the App Store under its own terms and privacy policy, and this is the only payment method we support. We do not collect or store your full payment card details.
Lammi offers optional paid plans, including monthly and yearly subscriptions. All payments are processed by Apple through the App Store under its own terms and privacy policy, and this is the only payment method we support. We do not collect or store your full payment card details.
We receive limited information from Apple needed to manage your purchase, such as your subscription status, the plan you bought, renewal dates and a purchase or transaction identifier. Subscriptions renew automatically until cancelled. You can manage or cancel a subscription, and review refund options, through your Apple account settings.
We receive limited information from Apple needed to manage your purchase, such as your subscription status, the plan you bought, renewal dates and a purchase or transaction identifier. Subscriptions renew automatically until cancelled. You can manage or cancel a subscription, and review refund options, through your Apple account settings.
How we share information
How we share information
We do not sell your personal information. We share information only in the following ways:
We do not sell your personal information. We share information only in the following ways:
Service providers. With trusted companies that provide hosting, databases, authentication, AI processing, email delivery, subscription management, analytics, crash reporting and customer support on our behalf. This includes Supabase, which we use for our database, authentication and storage, Resend, which sends our emails, and RevenueCat, which manages subscriptions, along with our cloud hosting, AI inference, analytics and crash reporting providers.
Service providers. With trusted companies that provide hosting, databases, authentication, AI processing, email delivery, subscription management, analytics, crash reporting and customer support on our behalf. This includes Supabase, which we use for our database, authentication and storage, Resend, which sends our emails, and RevenueCat, which manages subscriptions, along with our cloud hosting, AI inference, analytics and crash reporting providers.
Other users. Public content and profile details are visible within the community as described above.
Other users. Public content and profile details are visible within the community as described above.
App Store. Apple processes downloads, subscriptions and purchases under its own privacy policy.
App Store. Apple processes downloads, subscriptions and purchases under its own privacy policy.
Legal reasons. Where we reasonably believe disclosure is required to comply with the law, a legal request or court order, or to protect the rights, safety or property of Lammi, our users or others.
Legal reasons. Where we reasonably believe disclosure is required to comply with the law, a legal request or court order, or to protect the rights, safety or property of Lammi, our users or others.
Business transfers. In connection with a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction.
Business transfers. In connection with a merger, acquisition, financing or sale of assets, information may be transferred as part of that transaction.
Storage, security and location
Storage, security and location
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access, including encryption in transit and access controls. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Your account and Flock information is stored with Supabase in the United States. Your Ask Lammi chats and starred answers are kept on your phone. Some of our service providers, including our AI partners, may process limited information in other countries. Where information is transferred outside Australia, we take reasonable steps to ensure it is handled in line with this policy and the Australian Privacy Principles.
Your account and Flock information is stored with Supabase in the United States. Your Ask Lammi chats and starred answers are kept on your phone. Some of our service providers, including our AI partners, may process limited information in other countries. Where information is transferred outside Australia, we take reasonable steps to ensure it is handled in line with this policy and the Australian Privacy Principles.
Stored on your device
Stored on your device
Lammi keeps some information on your phone so the App works:
Lammi keeps some information on your phone so the App works:
Your sign in session, so you stay signed in.
Your sign in session, so you stay signed in.
Your settings, such as language and notifications.
Your settings, such as language and notifications.
Your subscription status from the App Store.
Your subscription status from the App Store.
Your Ask Lammi chats and starred answers, including the titles, channels and pictures of any Twitch clips, highlights and YouTube videos in them. Twitch clips and highlights are removed after 24 hours.
Your Ask Lammi chats and starred answers, including the titles, channels and pictures of any Twitch clips, highlights and YouTube videos in them. Twitch clips and highlights are removed after 24 hours.
The App doesn’t use advertising cookies or trackers. When you play a Twitch clip or highlight, it plays in Twitch’s own player, and Twitch may place, read or recognise cookies or similar technology on your device. Twitch’s Privacy Notice is linked above. YouTube videos open in the YouTube app or website, where Google’s own cookies and settings apply.
The App doesn’t use advertising cookies or trackers. When you play a Twitch clip or highlight, it plays in Twitch’s own player, and Twitch may place, read or recognise cookies or similar technology on your device. Twitch’s Privacy Notice is linked above. YouTube videos open in the YouTube app or website, where Google’s own cookies and settings apply.
Crash reports send technical details about the crash from your device, with no personal information.
Crash reports send technical details about the crash from your device, with no personal information.
Signing out removes your sign in session. You can remove your chats and starred answers by deleting a chat, using Clear chat history or deleting your account, and you can remove everything by deleting the App.
Signing out removes your sign in session. You can remove your chats and starred answers by deleting a chat, using Clear chat history or deleting your account, and you can remove everything by deleting the App.
How long we keep information
How long we keep information
We keep your information for as long as your account is active or as needed to provide the App. After that, we retain and use information only as necessary to comply with our legal obligations, resolve disputes, prevent abuse and enforce our agreements. When information is no longer needed, we delete or anonymise it.
We keep your information for as long as your account is active or as needed to provide the App. After that, we retain and use information only as necessary to comply with our legal obligations, resolve disputes, prevent abuse and enforce our agreements. When information is no longer needed, we delete or anonymise it.
Your rights and choices
Your rights and choices
Depending on where you live, you may have the right to:
Depending on where you live, you may have the right to:
Access the personal information we hold about you.
Access the personal information we hold about you.
Request that we correct inaccurate or incomplete information.
Request that we correct inaccurate or incomplete information.
Request deletion of your personal information.
Request deletion of your personal information.
Object to or restrict certain processing.
Object to or restrict certain processing.
Request a copy of your information in a portable format.
Request a copy of your information in a portable format.
Withdraw consent where processing is based on consent.
Withdraw consent where processing is based on consent.
If you are in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to make a complaint to the Office of the Australian Information Commissioner. If you are in the European Economic Area or the United Kingdom, you have rights under the GDPR. If you are in California, you have rights under the CCPA and CPRA, including the right not to be discriminated against for exercising your rights. To exercise any of these rights, contact us using the details below.
If you are in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, including the right to make a complaint to the Office of the Australian Information Commissioner. If you are in the European Economic Area or the United Kingdom, you have rights under the GDPR. If you are in California, you have rights under the CCPA and CPRA, including the right not to be discriminated against for exercising your rights. To exercise any of these rights, contact us using the details below.
Deleting your account
Deleting your account
You can delete your account at any time from within the App under Settings, then Account, then Delete Account. You can also request deletion by emailing us at privacy@lammi.ai. When you delete your account, we will delete or anonymise your personal information, except where we are required or permitted to retain it by law. This includes the posts, replies and messages you made in the App. Anything we have already learned from your public content before then, such as improvements to our AI and anonymised statistics that don't identify you, may continue to be used.
You can delete your account at any time from within the App under Settings, then Account, then Delete Account. You can also request deletion by emailing us at privacy@lammi.ai. When you delete your account, we will delete or anonymise your personal information, except where we are required or permitted to retain it by law. This includes the posts, replies and messages you made in the App. Anything we have already learned from your public content before then, such as improvements to our AI and anonymised statistics that don’t identify you, may continue to be used.
Children's privacy
Children's privacy
The App is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take steps to delete it.
The App is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, please contact us and we will take steps to delete it.
Push notifications
Push notifications
With your permission, we may send push notifications about direct messages, private group messages and friend requests. You can turn these off at any time in your device settings.
With your permission, we may send push notifications about direct messages, private group messages and friend requests. You can turn these off at any time in your device settings.
Changes to this policy
Changes to this policy
We may update this Privacy Policy from time to time. When we make material changes we will update the effective date above and, where appropriate, notify you within the App. Your continued use of the App after an update means you accept the revised policy.
We may update this Privacy Policy from time to time. When we make material changes we will update the effective date above and, where appropriate, notify you within the App. Your continued use of the App after an update means you accept the revised policy.
Contact us
Contact us
If you have any questions, requests or complaints about this Privacy Policy or your information, please contact us:
If you have any questions, requests or complaints about this Privacy Policy or your information, please contact us:
Lammi AI Pty Ltd (ACN 703 493 912)
Lammi AI Pty Ltd (ACN 703 493 912)
© 2026 Lammi AI Pty Ltd. ACN 703 493 912. All rights reserved.
© 2026 Lammi AI Pty Ltd. ACN 703 493 912. All rights reserved.